Policies

Shipping & Delivery Policy

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms and Conditions policy.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Due to our made-to-order process and emphasis on the highest quality, please allow 14-21 business days for your order to ship. Timeline may increase by 5-10 days depending on high demand seasons and promotions. Orders are processed on a first-come-first-served basis and upon availability. You will receive a shipping confirmation email with a link to your tracking information the day your order ships from our facility.

FedEx and UPS sometimes splits the orders up. You can click on your tracking number, scroll down, to see all your tracking numbers and packages associated with your order.

What Are My Shipping & Delivery Options?

Free Shipping On Every Order

Free standard shipping is included on every order we ship. There is no minimum to reach, no discount code to enter and nothing to claim at checkout. It is applied automatically, on every rack, every attachment and every accessory.

Free shipping can be combined with any other promotion running at the time. Expedited options remain available for an additional fee, and are described below.

Local Pick Up (Temporary Not Available)

Local pickup is available for all local purchases at no additional fees. Pickups are available Monday – Thursday 9:00am to 5:00pm, Friday 9:00am to 3:00pm excluding national observed holidays. a confirmation email will be sent to you when order is ready for pick up.

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Freight Shipping Services

Due to the size and weight of some of our items we often use freight services to ship our products. Freight orders could take and additional 7-10 days to ship from our location.

Expedited Shipping

Expedited shipping is available for an additional fee. Some of the options available are 2-Day, 1-Day, Overnight, etc.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only. Once your order is packed we will supply you with a tracking number for your order

Undeliverable Shipments

Any order that is deemed undeliverable by the shipper will be returned to the shipper. Refunds for undeliverable shipments will be processed after 30 days if customer fails to respond to calls and emails to set up a delivery time.

Customers that do contact us within 30 days to schedule delivery will be responsible to pay new shipping costs as well as previous return shipping costs before product reships.

After 30 days from the shipment date, returned shipments will be refunded less return shipping fees and re-stocking fee of 20% when applicable.

Shipping Delays

We strive to get all orders processed for shipping as soon as possible. Unfortunately, in some cases circumstances outside our control might create delays in final delivery for third party couriers (FedEx, UPS, etc.). Synergy Custom Fitness is not responsible for any shipping delays incurred by any third-party courier, including but not limited to weather or storm delays. In the event of any anticipated inclement weather or other delay, Client is encouraged to verify the status of the courier’s operations on their website.

Are There Other Shipping Restrictions?

  • We do not ship to P.O. boxes or mailbox addresses. e.g., UPS mailbox address.
  • Orders ship on Monday-Friday excluding national holidays.
  • Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
  • Free shipping covers the contiguous United States. Deliveries to Hawaii, Alaska and APO/FPO addresses are quoted at checkout.

Do You Deliver Internationally?

We do not offer international shipping.

Questions About Returns?

If you have questions about returns, please review our Return Policy.

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by:

Email: info@synergycustomfitness.com or by filling out our online contact us form.

Last updated August 17, 2026