Frequently Asked Questions

Check our most frequently asked questions here. If you still need help then please contact us at support@synergycustomfitness.com

General Orders Shipping

General

  • What type of payment do you accept?

    We accept Visa, Mastercard, Discovery, Amex, ApplePay, Google Pay, Paypal and Shop Pay.

  • How do I contact you?

    Please visit our Contact Us page for details.

  • Where can I get the assembly manual for my product?

    Assembly manuals can be found on each product's page listing under "Product Documents". You can also visit our FILE LIBRARY page and search for your model number and download. They are in PDF format and can be printed for reference.

     
  • What is the warranty on my product?

    Many of our products carry a Limited Lifetime Warrantee while others have a specific period warranty. To find what warranty applies to your product please visit the product’s page and look under “Product Specifications”

    For more details on our warranties visit our warranties page here

  • Do you sell outside of the continental United States?

    Currently, we do not sell or ship any products outside of the continental United States.

Orders

  • My credit card has been charged before my item even shipped, why?

    Payments are processed when the order is placed. We do not place a hold on your credit card. Your card will be process for payment in full at the time of check out, even for pre-orders.

  • I received the wrong product, what do I do?

    If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product at support@synergycustomfitness.com or call us at 877-305-4057

  • Do you ship all items at once or separately?

    For the most part Items are shipped in different packages at the same time so they can arrive to you as soon as possible!

    From time to time, we might ship a partial order as to not hold the entire order for one item that might be back stock or just taking longer in production.

  • How do I return my product?

    To return an item, please email customer service at support@synergycustomfitness.com to obtain a Return Merchandise Authorization (RMA) number. In the email subject line include: “RETURN - Order # 12345”. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

    Synergy Custom Fitness

    Attn: Returns

    RMA #

    215 Southeast 10th Avenue

    Hialeah, FL 33010

    Please note, you will be responsible for all return shipping charges and in some cases restocking fees. We strongly recommend that you use a trackable method to mail your return. We will not be responsible for items lost in transit to our destination.

    Please visit or Return Policy page for details.

  • How can I cancel my order I just placed?

    Orders can't be cancelled after they have been processed for shipping, so If you need to cancel an order, reach out to us as soon as possible.

    Toll free at 1-877-305-4057 or via email at support@synergycustomfitness.com.

Shipping

  • I placed an order, How long will it take for my product to ship?

    Allow 14-21 business days for your order to ship. Our estimated delivery time is due to our made-to-order process and emphasis on the highest quality. We're a young company and are doing our best to get orders out as quickly as possible. 

  • Are you guys based in the U.S.?

    100% based in the USA, located in sunny south Florida.

  • How long does shipping take after the item leaves your warehouse?

    We use ground service so shipping typically takes 3-5 business days depending to what part of the country the packages is heading to.

  • What shipping carrier do you use?

    It all depends on where you are located and what was ordered! For the most part we use UPS, USPS, FedEx, or LTL services from various carriers.

  • My order was supposed to arrive today, but it hasn't!

    In some cases delays can occur from the carrier. Please first refer to the tracking information sent to the email address provided and check for updates from the carrier company. The shipping carrier will always have the most accurate and up to date information about your package.

  • How can I track my order?

    Please refer to the tracking information sent to the email address you provided when your order was placed.

    You can also access your most recent order status via our chat below. You will need your order number and emaill address.

  • Are there additional shipping fees for orders to Hawaii, Puerto Rico or Alaska?

    Yes, additional shipping fees are due to orders placed in any of these locations.